Dataiera Platform Technical Overview: Agentic Commerce Infrastructure
Platform Technical Overview

The Agentic Infrastructure Platform.

Built to scale far beyond a single merchant. Its multi-tenant architecture lets schemes, acquirers, PSPs and fintechs run agentic commerce across an entire merchant base with interoperable agents and full agentic marketplace offerings.

The critical foundation

A proven orchestration engine, not a proof of concept.

Four years of engineering went into a secure, scalable and optimised orchestration engine before a single agentic process was layered on top. That engine is the critical foundation that lets us offer a scalable, interoperable, multi-merchant platform.

It is also the crucial differentiator. Virtually all current agentic commerce efforts are proofs of concept or bespoke builds that lack this orchestration layer, and so cannot scale, interoperate or support mass adoption the way an enterprise-ready platform must.

Secure by design

Built to payments-grade security from the foundation up, not bolted on later.

Optimised for scale

Engineered for performance and cost efficiency at high transaction volume.

Interoperable

Merchant agents that can transact with each other across one network.

Multi-merchant ready

One platform supporting mass adoption across millions of merchants.

Executive summary

Dataiera is the only infrastructure layer merchants need to participate in the agentic commerce economy, whatever AI channel, agent framework or payment network they operate within.

THE SHIFT

As AI moves from chat to action, merchants require infrastructure designed from the ground up for AI-initiated commerce not adapted from legacy e-commerce stacks.

THE FOUNDATION

Dataiera handles authentication, payment orchestration, data retrieval and fulfilment routing through unified APIs so merchant teams can then focus on making their products accessible via API or catalog and on customer experience UI design.

Platform flow

From catalog to agentic commerce.

Whatever the category or ingestion path, Dataiera turns your catalog into one agent, live across every agentic channel.

1

Ingest your catalog

Any category, any format. We map your products into agent-ready data.

Retail Travel Experiences Events Cinema Grocery Transport
Catalog uploadSame day
CSV, XLSX or XML, auto-optimised.
Web scrapingDays
We extract products & prices.
API or MCPWeeks
Real-time inventory & pricing.
2

Dataiera handles the infrastructure

Orchestration, security, compliance and payments, all managed for you.

Ingestion gateway
Orchestration
Compliance & security
AI commerce processes
Agentic payments
3

Deploy one agent, everywhere

A single commerce agent goes live across every channel and protocol your buyers use.

AI commerce agent
In-channel WhatsApp ChatGPT Agent2Agent Google UCP
Platform at a glance

Three integrated layers.

A single platform spanning orchestration, intelligence and commerce.

Orchestration

Event-driven, serverless core managing agent workflows, service routing and real-time transaction processing at scale.

Intelligence

Model-agnostic AI agent framework with multi-tier memory, RAG and a supervisor-led assistant hierarchy.

Commerce

PCI DSS Level 1 compliant payment infrastructure with tokenisation, virtual card management and secure document storage.

Key technical differentiators

Model-agnostic orchestration

Switches between LLMs at task level across OpenAI, Azure AI, AWS Bedrock, Anthropic and Google Vertex, with no lock-in or refactoring.

Hexagonal architecture

Core business logic decoupled from all external dependencies. Cloud migration or provider replacement is a configuration change, not a rebuild.

Supervisor routing hierarchy

A lightweight Supervisor delegates to specialist assistants. High-reasoning models are invoked only where needed.

Three-tier memory + RAG

Contextual, Long-Term and Persistent memory layers combined with real-time retrieval ground every interaction in business-specific data.

PCI DSS Level 1 built-in

Compliance, card vault, tokenisation and secure document storage are architectural commitments, not bolt-on features.

Payment network integrations

World-first live integrations with Mastercard Agent Pay and Verifiable Intent, plus Visa Acceptance and virtual card settlement.

Architectural foundation

A hexagonal ‘ports and adapters’ pattern. All external dependencies connect through well-defined adapter interfaces; the core domain model never directly references any external system.

Cloud portability

Migrating from Azure to AWS, or introducing multi-cloud, requires adapter replacement only, not domain re-engineering.

Model independence

Replacing one LLM provider with another, or upgrading to a new model generation, is a configuration change, not a code change.

Integration velocity

New merchant integrations ship as new adapters, without destabilising the core platform.

AI orchestration layer

The core intelligence layer. Each agent is constructed from narrowly defined assistants, each a discrete unit of intelligence comprising a model, instructions and tools.

Models

The language model assigned to the assistant, selected for optimal cost and capability for the specific task.

Instructions

A system prompt defining the assistant’s role, constraints, output format and escalation conditions.

Tools

API bindings and function calls the assistant can invoke: product search, payment initiation, document retrieval, booking APIs.

Supervisor routing

Cost optimisation: the Supervisor runs on a lightweight model; high-reasoning models invoked only when required.
Accuracy: specialist assistants carry focused instructions, reducing hallucination risk.
Extensibility: new capabilities added by creating new assistants, without impacting current behaviour.

Multi-tier memory

Contextual memory
Within-session awareness of user intent for conversational coherence without repeating context.
Long-term memory
Indexes key signals across sessions: preferences, prior purchases, document references.
Persistent knowledge store
Aggregates merchant content and structured data into a unified knowledge layer.

RAG with vector database

For large catalogs, product data is indexed as vector embeddings enabling semantic search across millions of products, combined with real-time API retrieval via MCP servers and LLM synthesis.

Large context window processing

For smaller catalogs, the entire catalog loads directly into the model context (up to 200,000 tokens), eliminating retrieval latency while keeping sub-second response times.

Payments & compliance infrastructure

Dataiera is PCI DSS Level 1 compliant, the highest certification available. A platform-level architectural commitment governing how all payment-adjacent data is stored, processed and transmitted.

Mastercard Agent Pay

First-to-market integration with Mastercard’s agent payment rail, enabling AI agents to initiate authenticated, authorised transactions autonomously.

Mastercard Verifiable Intent

Cryptographic proof that a transaction was legitimately initiated by an authenticated AI agent acting on user instruction.

Visa Acceptance

Full Visa Acceptance integration covering authorisation, settlement and dispute management across the merchant network.

Virtual card settlement

Per-transaction virtual cards as the settlement instrument, with spend limits, controls and full reconciliation data for every AI-initiated transaction.

Security architecture

Platform-level controls governing how all data is stored, processed and transmitted across the stack.

Control Detail
PCI DSS Level 1Highest payment security certification. Annual on-site audit by a Qualified Security Assessor, covering all card data flows end-to-end.
TokenisationRaw PANs never traverse the application layer. All payment interactions use network tokens throughout the lifecycle.
Encryption at restAES-256 across the card vault, document repository and conversation history.
Encryption in transitTLS 1.3 enforced on all API communication, with certificate pinning on internal service-to-service connections.
GDPR complianceData residency controls, right-to-erasure workflows and consent management built into the data model.
Zero trust networkingNo implicit trust between services. Inter-service authentication via short-lived, least-privilege tokens.

Deployment & interoperability

Dataiera is infrastructure, not a front end. It integrates with existing merchant stacks without requiring replacement of existing systems.

Custom in-house UX

Connect directly to the full API surface to build a proprietary commerce experience, with full control over interaction design, visual identity and flows.

White-label accelerator

Pre-built React portal configurable to brand guidelines: dashboard, multimodal chat, artifact display, trip management, document repository and voice panel.

Inbound channels

OpenAI ChatGPT & GPT Actions WhatsApp Business via Meta API Amazon Alexa & voice platforms Custom apps via REST & MCP Inbound voice via Twilio

Merchant connectors

Offline catalogs as files / JSON MCP servers for real-time systems Adapters for processors & loyalty Live availability & pricing feeds

Standard protocols

RESTful OpenAPI 3.0 OAuth 2.0 & JWT auth Webhooks for event notification MCP for agent-to-system WebSocket for voice & streaming

General characteristics

Engineered for enterprise operational requirements.

Characteristic Target Notes
Agent response latency< 1 secondP95 for standard chat, excluding first-token LLM latency.
Payment authorisation< 500msEnd-to-end from agent decision to network authorisation response.
Concurrent sessionsHorizontalNo fixed session ceiling. Services auto-scale independently.
API availability SLA99.9%Per service, with automatic failover across availability zones.
Data encryptionAES-256 / TLS 1.3Applied across all data stores and communication channels.
Audit log retentionConfigurableDefault 7 years for PCI-scoped events; configurable per data class.
Stateless, independently deployable services Durable event bus, no lost transactionsCircuit breakers prevent cascading failure Active-passive & active-active multi-region