Dataiera FAQ — Agentic Commerce, Payments & Onboarding
Frequently asked questions

Answers for merchants exploring agentic commerce.

How Dataiera works, what it takes to go live, and how we handle the AI, payments and compliance complexity on your behalf.

Platform & onboarding

What exactly does Dataiera do?
Dataiera is the agentic commerce infrastructure layer that sits between AI agents and your commercial systems. You connect your catalog; we handle authentication, AI orchestration, payment processing and fulfilment routing, and expose it all as a ready-to-sell agent across your channels.
How do I get my catalog into the platform?
Three ways, depending on your setup: upload a catalog file (CSV, XLSX or XML), let us scrape your existing site, or connect a live API or MCP server for real-time inventory and pricing. No clean-up or schema wrangling required, we then ingest and optimise it for you and make it AI ready.
How long until I'm live?
It depends on the ingestion path. A catalog upload can be live the same day; web scraping typically takes days; a full real-time API or MCP integration takes a few weeks. All three reach the same outcome — a production agent ready to sell.
Do I need my own AI or engineering team?
No. The AI complexity including conversation logic, security, compliance and payments is principally managed for you. Your team can build the UX experience on top of our AI APIs, or modify our white-label agentic commerce templates to fast track things.
Can it handle complex products like flights or events?
Yes. The platform spans the simplest products and cart flows through to complex, dynamic inventory including flights, events, cinema, experiences etc.

Channels & protocols

Where can my agent appear?
One agent can be deployed as a hosted page in your own website, mobile app, accessed via WhatsApp, ChatGPT, Google Gemini. Your agent is also agent2agent ready.
Which agentic commerce protocols do you support?
UCP (enabling Google Gemini and other channels), ACP (enabling ChatGPT and others), A2A for agent-to-agent commerce, and native WhatsApp. We keep your catalog interoperable as standards evolve and new protocols are added.
Which AI models do you run on?
The platform is model-agnostic. You can plug in the leading frontier model of your choosing, and assignment can change at configuration level. We have tested OpenAI (via Azure AI), AWS Bedrock, Anthropic and Google Vertex. There will be options to use open source via dedicated hosting in the near future.

Payments & security

Do I have to change my payment provider?
No. Dataiera is acquirer and PSP agnostic by design. We embed Mastercard Agent Pay, Visa Intelligent Commerce or direct PSP of choice if preferred and also emerging alternative payment methods.
How secure and compliant is the platform?
Dataiera is PCI DSS Level 1 compliant which is the highest certification available. Card data is tokenised and never traverses the application layer, data is encrypted with AES-256 at rest and TLS 1.3 in transit, and GDPR controls are built into the data model. See the Technical page for the full security architecture.
How do you prove a transaction was genuinely agent-initiated?
Through processes such as Mastercard Verifiable Intent and Visa Trusted Agent Protocol. These provide cryptographic proof that a transaction was legitimately initiated by an authenticated AI agent acting on a customers instruction and are carried alongside the transaction flow from the merchant through acquirer to the issuer.

Integration & control

Can I keep my own front-end and customer experience?
Yes, you can connect directly to our AI API's to build a proprietary experience with complete control, or start with our configurable white-label portal.
What is collaborative commerce?
It lets you embed complementary partners inside your own agentic conversation. For example, a hotel offered inside an airline's chat with merchant of record maintained throughout for both the airline and the hotel, so each party keeps its commercial relationship and accounting clean.

Still have a question?

Talk to our team about your agentic commerce ambitions.

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